If you use FeedBurner and you've logged in within the last couple of days, you've probably seen that your FeedBurner subscribers are at zero. Google is aware of the problem and is trying to fix it. As of this writing, I understand FeedBurner is still working, just not registering the count.
Still, this is a good time to download your email subscribers and keep the file in a safe place just so you have a copy of it. Because backing things up is always a good idea.
Here's how to download your FeedBurner email subscribers
Login to FeedBurner. You'll probably see that your subscriber count is zero. Don't panic. Just click on your blog name:
On the next screen, click on the "Publicize" tab:
Click on "Email Subscriptions" in the left column. Once you see a menu underneath, click on the "Subscription Management" link:
Next, scroll all the way down to the bottom of your screen. The number you see next to "Total Subscribers" is your email subscribers only, NOT your RSS subscribers (RSS subscribers aren't accessible). So, if you remember your subscriber numbers being much higher than what you see here, it's probably because you are used to logging in and seeing the total subscriber count (both RSS and email subs). Remember, this is only email subs.
Click on "View Subscriber Details" which should then give you the option to "Export CSV" underneath. Click on "Export CSV."
Once you download it, save this CSV file in a place you'll remember in case you need it later. For the time being, your emails should be sent out as usual. You probably realize this since you do subscribe to your own feed and haven't noticed it not being delivered, right? 
P.S. I'm working on another post addressing the future of FeedBurner and what I'm reading. At this point, I don't think there's cause for panic. Look for that post early next week. Here's the post: FeedBurner Alternatives? What I'm Doing.
In the meantime, I think downloading your email subscribers is a great idea.
So thankful you took the time to put this post together today! My site is moving to a new host and so it's not even live to post a how-to.
good to know – thanks!
what are your recommendations for services other than feed burner?
Here's a quick response to that question, Regina.
Update: Here's my post on the subject.
Hi Amy,
Thanks for this post! I backed up all of my subscribers this morning, and I think I'm all set. I had a question though.
I've been reading a lot about email lists and building those. I have been looking into feedblitz and mailchimp for this, as well as starting a newsletter. I would love to move to something that does everything – RSS feed, email lists, and newsletter, without losing any subscribers. Do you have any recommendations or suggestions on this topic? Thanks!!
Hi Amy, Thanks for this great post! I had already moved my email list to MailChimp and it's working great. I have a question about the RSS though, those that subscribe through something like Google Reader. That's through Feedburner too, isn't it? How do I download a list of those subscribers? Do I need to worry about it? Thanks again!
I would like to hear what Amy thinks of Mail Chimp. I use Mail Chimp for weekly (instead of every post) subscribers, but a few months ago I started "hiding" this option from new subscribers because I read–even in Mail Chimp's terms of service–that you are not allowed to use affiliate links.
Hi Erin
I you choose to use FeedBlitz to deliver email for your blog, we do allow Affiliate Links in our terms of service.
FeedBlitz is the premium FeedBurner alternative and we can help you move both your feed and email subs across. Here's how
Here's a part of the answer to your questions
1) Feeds are still currently being served by Feedburner
2) We don’t know whether the current problem of Feedburner showing zero subscribers is temporary or not
3) The FeedBurner API is being shut down Oct 20th.
4) If accurate stats are important to you, switch to another service like FeedBlitz:
a. Why: http://www.feedblitz.com/feedburner-shut-down-the-facts-and-tales-from-the-front-line/
b. How: http://www.feedblitz.com/the-feedburner-migration-guide/
c. Results: http://www.feedblitz.com/feedburner-feedblitz-case-studies/
I work for FeedBlitz and we'd be happy to assist you with any support you need to migrate your feed and your email subscribers.
Rebecca
Whew! I am glad to here that they are experiencing a glitch! I don't look at my stats often but I did today and I will admit it I experienced a moment of panic thinking perhaps …..well the worst…of course! Then I thought nah!
Thanks for sharing this information. Can't wait to hear your thoughts on the whole Feedburner issue. I don't think they are going anywhere but still would like your opinion. Also do you use Feedburner for you blog? What's the reason to use Feedburner instead of just the built in RSS feed from WordPress?
Thanks for the info! I knew there had to be a way to see those subscribers, but as hard as I searched I could not figure it out. I blame pregnancy brain. It's a great scapegoat these days
Oh yes. Sometimes I still use it as an excuse even though I haven't been pregnant for almost 5 years…but I was pregnant at one point and that should count for something!
Thanks so much for this. I wasn't even aware there was a problem!
Hi Amy,
Too late. I already panicked this morning when I saw the zero subscriber counts on my feeds.
With so much uncertainty surrounding Feedburner, I made the switch to Feedblitz this afternoon.
Ha, Ha! Did you like my panic Tweet?
Thanks a million for this! I'll be anxious to read your future post. I hadn't heard anything about this until today, and now I'm reading threads with a lot of bloggers saying they think Feedburner is disappearing. Thanks for the help!
Google has said FeedBurner APIs are disappearing on October 20 but they have not said FeedBurner is disappearing. It's a big difference. As of right now, people should still get your posts after October 20.
Thanks, Amy.
I was completely out of the loop on this, and, of course, I'd already had three totally different site emergencies when I read Feedburner was, "Disappearing."
A bumpy day in my corner of the blogosphere! So glad you're here, and definitely looking forward to your post on alternatives.
This isn't the first time I've seen Feedburner go to 0 – and it did get fixed. But I just read from another blogger that Feedburner is quitting the feed delivery or something and she switched to Feedblitz. Have you written a post about that? I don't understand what the new feed changes mean with Feedburner.
Thanks so much for this, Amy!
I'm actually rebranding and changing my URL, and that's set to go live on Oct 1st. I'm looking forward to your Feedburner post, because I'm wondering if I should try to make the switch to MailChimp or Feedblitz or something.
I'm with you Lindsay I'm thinking of moving over to MailChimp.
Useful info Amy
I'd noticed that Feedburner was showing me 0 on all accounts.
Now that we have a CSV file of all our email subscribers, what about a post showing how to link that to a MailChimp account.
That way we could stop worrying about the future of Feedburner.
After hearing rumors about Feedburner going away, I kept telling myself I needed to save a list of my e-mail subscribers but hadn’t done it yet. I logged in last night and saw my e-mail subscribers were zero and panicked. I didn’t realize there was another way to retrieve them, so thank you so much for posting this!
Amy , this is terribly off topic, (and maybe you only respond on topic) but I have been reading your blog and have loved your tips(and have been enjoying getting your posts in my inbox-especially the How to Start a Blog cheatsheet with all the wonderful post links at the bottom. They have REAALLY been helpful in re-determining my focus. So much so, I shut down my blog and have just been re-thinking what I want to write and what content I can still see myself writing about consistently for the next six months.
But now it brings me to this question, (since I am an artist/creative type of person) Would offering artsy freebies on my site be a good way to bring traffic, without continually writing content-based posts, ( I create free blog headers and other artistic freebies) or would I also have to provide a steady stream of great posts?
This question has been a real sticking point with me in moving forward. I would love your thoughts since I haven't yet read anything on your site that talks about what offering freebies really does. Thanks so much!
I'm not Amy, but my suggestion would be to find successful blogs in your niche and see how they handle freebies.
I know I've visited some sites for the first time to get a freebie (typically for me it's been a worksheet or some kind of printable to use with my kids). I think the question is what folks do once they get their freebie. You have to give them a reason to then come back-kwim?
I'm sure Amy will have some more specific advice, but I noticed your question and thought I'd chime in with my thoughts as a blog reader.
Thank you, Maegan! Might I ask what would keep you coming back: a site that just offers lots of freebies, or one that is balanced with great articles too?
You are a god send Amy! I don't even know the difference between RSS and feedburner or even how to find my RSS subscribers. I know. Pathetic. I just followed your easy instructions and will be waiting to read your post on Monday.
Thanks for this information and I look forward to hearing your thoughts on solving the Feedburner issue.
ah, thanks, Amy. I knew I could count on you!
I know this is going to be a crazy question, but I'm seriously technically challenged. I saved the email subscriber list….now what do I do with it? If I move to another feedblitz or mailgimp do I need them for that? Do I need it in case google looses this list and I can type it in? Just curious…
Thank-you..thank-you..thank-you for this!!
And now – is there a way to transition them from feedburner to feedblitz or another service easily and automatically..without having to ask everyrone to re-subscribe?
Thanks Amy,
I have heard rumors of Google shutting down FeedBurner and when I saw the "zero" count on many of my sites I thought they did it with no warning – when the date is Oct 20th for the official close. I read on FeedBlitz that the Japan version went dark without warning.
But, big THANKS for letting us know how to download all of our subscribers. If you hadn't of mentioned it I would knot have known.
Thank God for you! I thought it was just my account.
Amy, have you heard when the problems will be fixed?
Thanks so much for this…
I've saved my subscriber list and now feel much better about sitting tight for now and waiting to see what will happen
Thank you so much for sharing and explaining this!
xx
Anne
You're welcome!
Thank you so much for this info! Email subscribers are back up now.
You mean on FeedBurner, Janet? I'm still seeing zeroes…
Mahalo aplenty Amy!
I am so thankful to have "you" in my inbox because I learn so much from you. I panicked when I lost all my subscribers (all 45 of them, lol), but they felt like family to me, if you know what I mean.
You are on my "Website Development" page as a resource – you are such a fantastic resource, and so very giving.
Mahalo and Aloha,
Aunty
Thank you so much, Aunty. I understand what you're saying about followers.
Thanks for this helpful how-to, Amy. I tweeted it and then got my download on. I appreciate your tips here. Love reading your blog.
Done!! Thank you (as always) for a great suggestion and a "how to" post!
So…if you can't get your rss subscribers, what happens if feed burner disappears? I do have a word press blog, so do they automatically send out my feed?
I'm still confused as to why my subscriber count says 2600, but when I downloaded the file it's 5000. Any thoughts?
Hi Kristi. Well, if FeedBurner suddenly disappears, my assumption is that RSS subscribers will go along with it. Not sure that's very likely, but that's what I think will happen. As for your numbers, that's strange. I'm not sure what to tell you there, but I'd hold onto the download for sure!
Thanks for this awesome info very useful for me
Amy,
I left a comment yesterday asking for help with Feedburner. I guess it batches overnight because this morning my feed was working and there were only three posts in it unlike the 10 that were in their yesterday. Thanks!
Monica
Yay!
Great tutorial!!! Thank you so much!
Thanks for an easy to Google solution to a common problem!
Thank you.. It could help me..
Thanks for this, ready to leave feedburner behind and migrate everything to "mailchimp".
Very helpfull.I got benefited.Thanks.
Thank you so much for sharing these tips…..
Hi,
thanks for the tutorial, i was afraid i couldn't know my subscribers.
Awesome… Thanks. Was wondering how to get my subscribers email ID's.
Just got it, 1 subscriber that is.. Nevertheless. Thanks for your post.
Regards,
Mukund